Thank you for shopping at Recreational Pills. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to request a refund or return. This Refund and Returns Policy outlines the terms and conditions for such requests. Please read this policy carefully before making a purchase.
- Eligibility for Refunds and Returns
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [insert number] days of receiving your order. We may require photo or video evidence of the damaged or defective item. Once the damage or defect is verified, we will offer a refund or replacement.
1.2 Incorrect Products: If you receive an incorrect product that differs from your original order, please contact us within [insert number] days of receiving your order. We will work with you to resolve the issue by arranging a return and providing a refund or sending the correct item.
1.3 Dissatisfaction with Product: If you are dissatisfied with your purchase for any reason other than the above, please contact us within [insert number] days of receiving your order. We will review your request on a case-by-case basis and may offer a refund or exchange at our discretion.
- Return Process
2.1 Contact Customer Support: To initiate a refund or return, please contact our customer support team by [insert contact method]. Provide your order details, including the order number, and specify the reason for the refund or return request.
2.2 Return Authorization: Once your request is received, we will review it and provide instructions on how to proceed with the return, if applicable. Do not return any items without obtaining a return authorization from us.
2.3 Packaging and Condition: Returned products must be in their original packaging, unused, and in the same condition as when received. Please ensure that the items are securely packaged to prevent damage during return shipping.
2.4 Return Shipping: Unless the return is due to our error or a defective product, the cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned items.
- Refund Process
3.1 Inspection: Once we receive the returned items, we will inspect them to ensure they meet the eligibility criteria stated in this policy.
3.2 Refund Amount: If the return is approved, we will issue a refund for the original purchase price of the returned items. Shipping charges and any applicable fees or taxes are non-refundable, unless the return is due to our error or a defective product.
3.3 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow [insert timeframe] for the refund to be processed and reflected in your account.
- Exclusions
The following items are not eligible for refunds or returns, unless they are damaged or defective:
- Products that have been opened, used, or tampered with.
- Products with expired shelf life or expiration date.
- Products purchased from unauthorized sellers or third-party platforms.
- Changes to the Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review the policy periodically for any updates.
- Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team by [insert contact method].
Last updated: [Insert date of last update]